Calmhum Support

Calmhum plays calm, steady sounds made on your phone, through its own speaker. Here are answers to common questions. If you still need help, email us (see Contact at the end).

I can't hear anything

• Turn up the media volume with the volume buttons while a sound is playing. On Android, make sure it is the media volume, not the ringtone volume.
• On iPhone and iPad, Calmhum keeps playing when the device is set to Silent, so the Silent setting is not the cause. Check the media volume instead.
• In Sounds, check that at least one sound is turned on and that its volume and the overall volume are not all the way down.
• "My tone" and "My tone, soft" play only after you choose a tone in the My tone tab.
• If headphones or a Bluetooth speaker are connected, the sound plays there.
• Sounds start quietly and fade in over about 3 seconds.

The sound stopped

• If your headphones or Bluetooth device disconnect, Calmhum pauses instead of switching to the phone speaker. Press Play to continue.
• A phone call or an alarm pauses the sound. When the phone allows it, Calmhum fades the sound back in.
• When the sleep timer ends, the sound fades out over the last 30 seconds and stops.
• Calmhum keeps playing with the screen locked and while you use other apps. You can pause or stop it from the lock screen or the notification.

Sleep timer

Choose 15, 30, 45, 60, 90 or 120 minutes, or All night. With All night, the sound keeps playing until you stop it.

Volume

Keep the volume low, just loud enough to be comfortable. While a sound is playing, Calmhum shows a reminder when the media volume is high.

Journal

• Each day you can note how noticeable the ringing was and how well you slept, from 0 to 10. The Journal tab shows your averages for the last 7 days.
• To keep a copy or move to a new phone: Journal › Export › Share as PDF or Share as CSV.
• To delete all journal notes: Settings › Delete journal. This cannot be undone.
• Your journal stays on your device. Android backup is turned off for Calmhum, and on iPhone and iPad the journal is left out of device backups, so export it before you change phones.

Plans and purchases

• To see plans: Settings (gear icon) › scroll to the bottom › Plans › See plans.
• To restore a purchase on a new or reset device: Settings › Restore purchases. Use the same Apple Account or Google account you bought with.
• To cancel or change a subscription:
  • iPhone and iPad: Settings app › your name › Subscriptions › Calmhum. Apple's guide: https://support.apple.com/en-us/118428
  • Android: Google Play app › your profile picture › Payments & subscriptions › Subscriptions › Calmhum. Google's guide: https://support.google.com/googleplay/answer/7018481
• Refunds are handled by Apple or Google:
  • Apple: https://support.apple.com/en-us/118223
  • Google Play: https://support.google.com/googleplay/answer/2479637
• If your payment is pending, sounds unlock when the store completes it.
• Your journal stays available without a plan.

Your data

Calmhum has no account and no ads. Your settings and journal stay on your device and are not sent to us. To improve the app, Calmhum may collect which screens and features are used (Google Analytics for Firebase); you can turn this off in Settings › Privacy › "Send app usage statistics", and in Europe the app asks first. Uninstalling the app removes your data, except the date you first opened the app, which is kept so the free week does not restart. See the Privacy Policy for details.

Health and safety

Calmhum is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It does not replace advice from a doctor. If ringing in your ears starts suddenly, is in one ear only, or comes with hearing loss or dizziness, please see a doctor.